Terms and Conditions
The conclusion of any reservation agreement hereunder implies full adherence to each and every of the present general terms.
“The Little Voyager, S.L.” (hereinafter “LV”) acts as an agent for travel arrangements between the customer (private individual) and the supplier (owner of the hotel, apartment, self-catering accommodation etc.).
LV helps travellers find and reserve vacation rental accommodations. Their partners provide family and children oriented facilities, services, amenities and activities. However, LV is not to be considered a travel agency and it does not provide or own travel services or accommodations itself.
During the acquisition of information about the desired vacation rental and until the confirmation of the final reservation, the customer will be dealing with LV.
Once the final reservation is confirmed, the contract relationship is between the customer and the supplier, governed by the supplier’s particular rental, refund and cancellation policies and the corresponding legal provisions of his country.
The following terms and conditions apply for the LV mediation services only without prejudice of the terms and conditions set forth by their partners. Please always observe the suppliers’ terms and conditions.
The LV website offers information on rental accommodations, providing general data such as prices, seasonal periods, conditions of payment and cancellation, as well as a detailed description of each location’s facilities, activities for both kids and adults and surroundings, along with a selection of photographs. Special search filters help the customer find the most suitable accommodation for him and his family. Travel requests are made by completing the online enquiry form or by sending an e-mail to [email protected], with the customer’s personal data such as name, home country, phone number and e-mail address as well as the desired travel dates, destination and number of persons travelling.
Once the enquiry has been submitted to LV and its reception confirmed to the customer, LV checks availability with the corresponding supplier. If the desired location and dates are available, the customer is informed accordingly, via email or phone, and asked to confirm by return.
Final reservations must be made in writing to [email protected] who provides the corresponding supplier with a copy. Only then is the reservation considered as binding and all further correspondence will be carried between the customer and the hotel/proprietor copying LV.
Best Price Guarantee
LV does not add any fees or commissions to the prices offered by the suppliers, meaning that the customer shall pay the same rates as they would making a direct booking with the supplier.
Conditions of payment
The customer shall not make any payment to LV, who merely acts as an intermediary.
The conditions of payment, including prepayment and deposits, will be the ones established by the corresponding supplier, published on the LV website. All invoice amounts, tourist taxes, extra services, cancellation fees etc. derived from the reservation must be paid directly to the supplier. LV is not to be held responsible for any claim derived from payment-related matters between customer and supplier.
Partner rules and restrictions
Different terms and conditions will apply to any travel-related goods and services selected by the customer. These terms and conditions must be read carefully, as the customer abides by the terms and conditions of purchase imposed by any supplier with whom he elects to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of products or services. The customer acknowledges that some vacation rental managers and third-party providers offering certain services and/or activities may require him to sign their rental agreement and/or liability waiver prior to participating in the service and/or activity they offer. The customer understands that any violation of any such supplier’s rules and restrictions may result in cancellation of his reservation(s).
Cancellations and Refunds
In the event that the customer wishes to cancel a booking which has already been confirmed via the LV website, the terms of cancellation and refunds will be the ones set forth by the corresponding partner, published on the LV website.
The information, products and services published on the LV website may include inaccuracies or errors. LV does not guarantee the accuracy of and disclaims all liability for any errors or other inaccuracies relating to the information and description of the vacation home rental properties, lodging and other travel products and services displayed on its website (including, without limitation, photographs, list of vacation rental property amenities, general product descriptions), much of which information is provided by the respective partners.
In no case may LV be held liable for any of the acts, errors, omissions, representations, warranties, breaches or negligence of any partner or for any personal injuries, death, property damage, or other resulting damages or expenses. LV is not responsible for solving any complaints between the partner and the customer, nor will it be liable for the compensation of claims.
At the moment the booking is confirmed on the part of the supplier, all liability is passed upon the latter.
The customer hereby agrees to release and discharge LV from any and all manner of rights, claims, complaints, demands, causes of action, proceedings, liabilities, obligations, legal fees, costs, and disbursements of any nature whatsoever, whether known or unknown, which now or hereafter arise from, relate to or are connected with the customer’s use of the service.
LV is aware of the sensitivity of personal data and thus especially respects the website users’ privacy when collecting and processing these data.
The information LV receives from the customer by using its website or in any other way, including personal data such as first and last name, telephone number, e-mail address as well as information about the travel request, shall always be collected, processed and used in conformity with the current legal regulations.
LV is allowed to use the information provided by its customers for the purpose of sending newsletters, promoting new accommodation sites and also to request feedback following the vacation.
At any time the customer may exercise his rights of access, rectification, deletion and opposition to the treatment, use and cession of his personal data by directly contacting LV through the e-mail address [email protected] or by sending a letter to THE LITTLE VOYAGER, S.L., calle Mas de Xaxars 12, 2º 1ª, 08328 Alella (Barcelona), under the concept of “ARCO THE LITTLE VOYAGER, S.L.” and including a copy of his identity card or any other legally valid document to identify him.
LV will not sell user information such as name, e-mail address, contact information, phone number or any other personal data to third parties. The information provided will only be used to offer the requested products and services to the customer and to respond to his questions and comments.
LV partners are bound by contract to use the customer information solely for the purpose of correspondence relating to travel arrangements and related requirements, and to delete these data upon termination of the contract, unless other safekeeping periods are provided by law.
Governing law and jurisdiction